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Which Departments/ Agencies of the Ministry are responsible for the following activities?:- |
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Monthly release of
appropriated funds
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Answer: Accountant General
of the Federation;Distribution
by Federation Accounts Allocation Committee (FAAC) and Home Finance
Department.
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Formulating fiscal policies |
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Answer: Fiscal
measures, Research and Statistics Department (BOF) and Home Finance. |
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Implementing fiscal
policies
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Answer: Fiscal Measures, Research and Statistics Department (BOF). |
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Processing of Tariff matters
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Answer: Fiscal Measures, Research and Statistics Department. |
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Distribution of Revenue from the Federation Account
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Answer: Home Finance Department
and Federation Accounts Allocation Committee (FAAC). |
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Handling matters
relating to African capacity Building foundation (ACBF) and the National capacity
Building Programme.
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Answer: International Economic
Relation department (IER). |
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Formulating fiscal
policies
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Answer: Fiscal
measures, Research and Statistics Department (BOF) and Home
Finance. |
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Processing of Tariff
matters
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Answer: Fiscal
Measures, Research and Statistics Department. |
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Distribution
of Revenue from the Federation Account.
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Answer: Home Finance Department and Federation Accounts Allocation
Committee (FAAC). |
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Formulation and review
of tax income and VAT rate policies
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Answer: Fiscal Measures, Research and Statistics department. |
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Compilation
and updating of the list of all companies that pay CIT and monitor such payment.
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Answer:
Fiscal Measures, Research and Statistics department. |
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Settlement
of income tax and VAT rate disputes.
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Answer: Fiscal Measures, Research
and Statistics department. |
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Facilitating
and monitoring the effective Implementation of World/IFAD assisted projects as well
as the amortisation of the facilities.
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Answer: International Economic Delation Department (IER). |
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Participating
in policy formulation, processing and negotiation of all IBRD, IDA, IFAD loan/credit
and grants to Nigeria.
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Answer: International Economic
Relation Department (IER). |
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Issurance
of Annual Budget calls circulars to all Federal Ministries/Extra-Ministerial Departments.
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Answer: Expenditure Department. |
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- Production of Green
Book (Draft Budget).
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Answer: Expenditure Department. |
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Preparation and publication
of Annual Report and Quarterly performance Report on the Economy.
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Answer: Economic Research and Policy Management. |
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- Registration of Contractors.
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Answer:Administrative Department. |
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- Budget Formulation,
Preparation,Defence and Implementation.
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Answer:Expenditure Department
(BOF). |
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- Budget Monitoring and evaluation.
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Answer: Budget Monitoring and
Evaluation Department (BME). |
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Managing
the International Economic Relations of the
country.
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Answer: International Economic Relations Department (IER) |
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- Managing the country’s foreign and domestic debts.
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Answer: Debt Management Office
(DMO). |
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Monitoring projects financed by Bilateral and Multilateral
Institutions.
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Answer: International Economic
Relations Department (IER). |
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Regulating the
Capital Market.
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Answer: Securities and Exchange
Commission (SEC)/Home Finance Department. |
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Regulating the
activities of the Insurance Industry.
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Answer:National Insurance
Commission (NAICOM) and Home Finance Department. |
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Resolving Capital
Market disputes.
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Answer: Investment and Securities
Tribunal (IST) and Securities and Exchange Commission (SEC).. |
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- Collection of government
revenue and formulation of tax Policy.
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Answer: Federal Inland Revenue
Service (FIRS) and Revenue
Department (BOF). |
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Processing and
issuance of waivers.
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Answer: Fiscal Policy Department
(BOF). |
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- Approval of waivers.
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Answer: Mr. President. |
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-Processing application
for appointment of Consultants on revenue
matters.
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Answer: Revenue Department. |
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- Issuance of AIE.
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Answer:
Expenditure
Department to be cash-backed by Office of the Accountant General of the Federation (OAGF). |
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Monitoring Customs
Revenue Collection and Remittance by designated Banks.
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Answer: Revenue Department. |
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What is the procedure
a dissatisfied Customer to our services should do to get his problem solved ?. |
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Answer:
First
report to SERVICOM Department/Unit Nodal Officer in charge of the Service
Window
concerned, if not satisfactorily solved, he can now report to the Ministerial
Nodal
Officer, Federal Ministry of Finance (FMF)
Abuja.
Room 141, SERVICOM Unit
E-mail:
Servicom@fmf.gov.ng
Servicomfmf@yahoo.com
If still dissatisfied,
Report to the Honourable Minister of Finance
through Tel:09-2340932,
09-2336929
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How can a customer lodge a complaint? |
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Answer:
Through our email
address
Servicom@fmf.gov.ng
We also entertain
hand written or typewritten complaint. A complaint must no
exceed two A4 pages, which must of necessity to readable, clear and to the point(s). |
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What happens when a consumer complaint is received by Servicom
Unit? |
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Answer:
The complaint is
analyzed and investigated immediately.SERVICOM Unit reaches
out to the service
window complined against.
If the Unit
is satisfied that the
service window acted
contrary to the servicom work ethics, the unit takes
appropriate action
without delay.
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Will SERVICOM
Unit get back to the customer who lodged a complaint?
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Answer:
Yes of course.
In case where
investigations are concluded in less than 48 hours, the complaint will be reached
by phone or other wise he/she will be communicated in writing on the out come of
the review within one week. |
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What issues can
customers complain to SERVICOM Unit? |
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Answer:
These include the
following among others:
Non-chalant attitude towards providing services,
poor services delivery, unauthorized collection demand of cost of services, demand
of bribery, withholding of files without an genuine reasons(s), and other form of
misconducts.
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Is SERVICOM Unit a government agency?
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Answer:
Yes.
Servicom Unit is a full – fledged federal government’s Service Delivery initiative
and Institutionalize service delivery principles to Nigerian public service |
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Why the delay in
payment of salaries? |
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Answer:
Release of funds
for the Payment of Salaries/MDAs involves 3 agencies thus:
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Expenditure Department
issues AI
- OAGF cash backs on availability of funds.
- CBN pays cash.
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How can I know the allocation given to the three tiers of
Government?
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Answer:
You can find the
answer on the Ministry’s website: http://wwww.fmf.gov.ng |
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